Legal Policies & Governance
Last Revised: September 2026 // CodeBuildSolutions, Madrid, Spain
Privacy Policy
Plain-English Summary
- ✓ We only collect the information you voluntarily provide — your name, email, phone number, and project details.
- ✓ We use your data solely to communicate about your project, deliver our services, and handle invoicing.
- ✓ We never sell, rent, or trade your personal data to third parties for marketing purposes.
- ✓ Your data is stored securely on EU-based servers with encryption at rest and in transit.
- ✓ You can request access, correction, or deletion of your data at any time by emailing us.
Formal Privacy Policy
Data Controller: CodeBuildSolutions, 28028, C. Penella, 12, Madrid, Madrid, Spain. Contact: [email protected].
Data We Collect: Name, email address, phone number, company name, project details, and IP address — collected exclusively through our contact form and project inquiry workflows.
Legal Basis: Processing is based on your explicit consent (Article 6(1)(a) GDPR) and the necessity to perform pre-contractual measures (Article 6(1)(b) GDPR).
Data Retention: Personal data is retained for up to 24 months after the last interaction, or longer if required by Spanish tax or commercial record-keeping obligations.
Third Parties: Data may be shared with payment processors (Stripe) solely for transaction fulfillment. All processors operate under EU Standard Contractual Clauses.
Your Rights: Under GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact [email protected].
International Transfers: We do not transfer personal data outside the European Economic Area unless explicitly required and protected by appropriate safeguards.
Terms of Service
Plain-English Summary
- ✓ Every project starts with a signed Statement of Work (SOW) that defines scope, timeline, and pricing.
- ✓ Once you pay in full, you own 100% of the code and digital assets we build for you.
- ✓ We guarantee delivery within the timeline agreed in the SOW or you receive a proportional refund.
- ✓ Changes to project scope require a written change order with adjusted pricing and timeline.
- ✓ Either party may terminate the agreement with 14 days written notice; refunds are prorated.
Formal Terms of Service
Governing Agreement: All engagements between CodeBuildSolutions and its clients are governed by a signed Statement of Work (SOW) that supersedes any prior oral or written agreements.
Intellectual Property: Upon full payment, CodeBuildSolutions assigns all worldwide intellectual property rights in deliverables — including source code, design assets, and documentation — to the client.
Payment Terms: Invoices are due within 14 calendar days of issuance. Late payments accrue a 2% monthly surcharge. Work may be paused for invoices overdue by more than 30 days.
Scope Changes: Any changes to the agreed scope of work must be documented in a written change order signed by both parties, with associated cost and timeline adjustments.
Limitation of Liability: CodeBuildSolutions' total aggregate liability under any engagement shall not exceed the total fees paid by the client under the relevant SOW.
Force Majeure: Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.
Governing Law: These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Madrid, Spain.
Refund & Reimbursement Policy
Plain-English Summary
- ✓ If we miss a deadline agreed in the SOW, you're entitled to a proportional refund for the delayed portion.
- ✓ Work completed and delivered to specification is non-refundable.
- ✓ Refund requests must be submitted within 14 days of the issue being identified.
- ✓ We will work in good faith to resolve any issues before processing a refund.
- ✓ SLA retainer payments are non-refundable for months in which services were actively delivered.
Formal Refund Policy
Eligibility: Refund requests must be submitted in writing to [email protected] within 14 calendar days of the issue being identified. Requests received after this window will be reviewed on a case-by-case basis.
Milestone Payments: For projects structured with milestone payments, completed and delivered milestones are non-refundable. Refunds apply only to milestones currently in progress or delayed beyond the SOW-agreed date.
Late Delivery: If CodeBuildSolutions fails to deliver a milestone by the agreed date and the delay is solely attributable to CodeBuildSolutions, the client is entitled to a proportional refund of the affected milestone payment.
Client-Initiated Cancellation: If a client cancels a project after work has commenced, CodeBuildSolutions retains the right to invoice for all work completed up to the cancellation date, calculated on a time-and-materials basis.
SLA Retainers: Monthly retainer fees are non-refundable for months in which services were actively rendered. Unused retainer hours do not roll over to subsequent months.
Refund Processing: Approved refunds are processed within 10 business days to the original payment method. Currency conversion fees, if applicable, are borne by the client.
Dispute Resolution: Any disputes regarding refunds shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the competent courts of Madrid, Spain.
Company Information
Entity: CodeBuildSolutions
Address: 28028, C. Penella, 12, Madrid, Madrid, Spain
Email: [email protected]
Phone: +34 619 43 70 82
Activity: Web Application Development, Database Architecture, Backend Engineering, Cloud Infrastructure